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Trust & Safety

What is SecondSell's buyer protection policy?

Published under Trust & Safety

Our buyer protection program safeguards payments using escrow hold technology. When you buy through our payment options, your money is securely held by SecondSell until delivery.

If the product is not delivered, or does not match descriptions (e.g. damaged or defective), you can raise an official dispute within 48 hours of delivery status update. We suspend payment payout to the seller until the dispute is resolved or refunded.

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